| |  John Birdsall ©
Courtesy of John Birdsall
Time: 3 hours
Level: Advanced
| |
| |
 Introduction Resource- The current political agenda requires service users' views to be incorporated into the design of health and social care services (Department of Health, 2006). Services are assessed by the quality of the...
| |
| |
- 1.1 All together now? Resource
- This unit focuses on some key questions about consultation. Whose views? What views? What services?
- 1.2 Service users' views: Whose views? Resource
- Several questions arise about the kind of feedback from users that is most relevant for social care organisations to seek and respond to. What about people who are unwilling users of social care services?...
- 1.3 Service users' views: What views? Resource
- Some views from our consultations are shown in Example 1, which has comments from people who have used mental health, physical disability, older people's and learning difficulty services, and Example 2,...
- 1.4 Service users' views: What services? Resource
- When people are consulted about the services they have received they express strong views not only about access to services but also about what those services are. For example, the shift from a home help...
- 1.5 Moving forward? Resource
- So far you have read about the development of consultation with service users. Why, then, do service users and their organisations experience a struggle to be heard? What barriers are they encountering?...
- 1.6 All together now? Discussion Resource
- Views – whether from citizens or consumers – are diverse, although there are similarities within and between groups: for instance, on the need for respect. Diversity of opinion as well as diversity of...
| |
| |
- 2.1 Case study: Redcar & Cleveland Mind Resource
- This case study introduces you to Jane Reast, manager of Redcar & Cleveland Mind, the organisation' members, and the works of its various projects. You will shortly be watching three videos, which will...
- 2.2 Video activity Resource
- This activity asks you to watch the three video clips below.
- 2.3 Video activity: Discussion Resource
- A key aspect of this work is ‘partnership’. Service users are called ‘members’ at Redcar & Cleveland Mind and Jane spoke about their involvement as being integral to the service. Members may also be volunteers...
| |
| |
- 3 Summary Resource
- This unit argued that managers should seek out and listen to service users' views, and considered some of the problems in doing this as well as models that are effective. It is not always straightforward...
| |
| | References and Acknowledgements | |
Except for third party materials and otherwise stated, content on this site is made available
OPML Feed
