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OpenLearn Study Unit

  • Courtesy of John Birdsall ©
    Courtesy of John Birdsall

  • Time: 3 hours
    Level: Advanced
  • Frontline managers are responsible for gathering service user views on their needs. Whose views should be taken into account? How do managers gather views? This unit helps you consider ways of getting feedback from service users, and shows the inclusive approach of a manager of a voluntary sector mental health service.
  • Managing to meet service users' needs Course content