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Time: 4 hours
Level: Advanced
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 Introduction Resource- This Unit is designed to provide you with a basic framework for understanding operations management and its organisational and managerial context. It begins with a brief history of the changing nature...
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| | Understanding operations management
- Understanding operations management Resource
- Consider the ingredients of your breakfast this morning. Unless you live on a farm and produced them yourself, they passed through a number of different processing steps between the farmer and your table...
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| | 1: Operations, operations management and operations managers
- 1: Operations, operations management and operations managers Resource
- Every organisation has an operations function, whether or not it is called ‘operations’. The goal or purpose of most organisations involves the production of goods and/or services. To do this, they have...
- 1.1: The historical development of operations management Resource
- Operations in some form has been around as long as human endeavour itself but, in manufacturing at least, it has changed dramatically over time, and there are three major phases - craft manufacturing,...
- 1.2: The role of the operations manager Resource
- Some people (especially those professionally involved in operations management!) argue that operations management involves everything an organisation does. In this sense, every manager is an operations...
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| | 2: The transformation model
- 2: The transformation model Resource
- The discussion above has highlighted the role of operations in creating and delivering the goods and services produced by an organisation for its customers. This section introduces the transformation model...
- 2.1: Inputs Resource
- Some inputs are used up in the process of creating goods or services; others play a part in the creation process but are not used up. To distinguish between these, input resources are usually classified...
- 2.2: Outputs Resource
- The principal outputs of a doctor's surgery are cured patients; the outputs of a nuclear reprocessing plant include reprocessed fuel and nuclear waste. Many transformation processes produce both goods...
- 2.3: Transformation processes Resource
- A transformation process is any activity or group of activities that takes one or more inputs, transforms and adds value to them, and provides outputs for customers or clients. Where the inputs are raw...
- 2.4: Feedback Resource
- A further component of the transformation model in Figure 1 is the feedback loop. Feedback information is used to control the operations system, by adjusting the inputs and transformation processes that...
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| | 3: The boundary of the operations system
- 3: The boundary of the operations system Resource
- The simple transformation model in Figure 1 provides a powerful tool for looking at operations in many different contexts. It helps us to analyse and design operations in many types of organisation at...
- 3.1: A process perspective on organisations Resource
- The overall transformation process can be broken down into a series of micro-processes. Attention to processes within organisations can provide a powerful tool for understanding organisational performance....
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- 4: Summary Resource
- The aim of this Unit has been to give you an introductory overview of operations management. Operations is one of the central functions of all organisations The first learning outcome was that you should...
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| | References and Acknowledgements | |
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